Billing & Financial Information
Single Statement Billing
Keeping track of your bills in the midst of an illness or injury can be a challenge. For your convenience, Astera provides all of its patients with single statement billing. This puts all costs associated with your visits to both the hospital and our clinics on one monthly statement.
E-Statements
If you would like to eliminate paper statements all together, Astera also offers an e-statement option for patients. E-statements allow patients to receive statement notifications via email or their MyChart account where they can view, pay, and print statements online.
Patients without a MyChart account can create one online at asterahealth.org, or sign-up with a provider or nurse at your clinic, hospital, or the Emergency Department.
Up-Front Cost Estimates
Did you know that Astera can provide you with up-front cost estimates for procedures before they occur? Not only is this information valuable in helping you make informed decisions, we think it is your absolute right.
Astera’s price estimating tool gives us the ability to provide more accurate and comprehensive procedure price estimates. This tool allows us to educate patients and help them make informed decisions about their care, and limit surprises when they get their bill.
We do our very best to ensure our estimates are as comprehensive as possible, meaning they are inclusive of all related costs. Our estimates include all services billed by Astera, such as professional fees, technical charges, supplies, anesthesia, etc. We can provide price estimates for surgical procedures, clinic visits, lab, and radiology.
For an estimate, click here to view the estimate page or call our Patient Financial Advocate Department at 218-631-3510 ext. 7437 or stop into one of our offices on our Wadena campus.
ClearBalance
Convenient Patient Financing
Need a way to pay your out-of-pocket medical costs? We understand. The ClearBalance® program is a revolving credit account available to make payments over an extended period of time* for your medical expenses at Astera Health.
Quick and Easy
- No application, credit checks, annual fees, or prepayment penalties
- Manage your account online, by phone, or through our Patient Experience Center team
- Easily add balances from your spouse and dependents
- One manageable payment by check, debit/credit card, or HSA/FSA
- We combine your bills into a single, easily understood monthly statement.
- Keep the family’s medical bills simple – it’s easy to add balances owed by your spouse and dependents.
- Have a question about your statement? The ClearBalance multilingual, patient-friendly customer service team is here to serve you.
Call us for additional information at 218-631-3510 ext. 7437.
*A minimum monthly payment will be due each month. However, you may pay the balance in full at any time. Revolving credit accounts are offered by Pathward™ N.A., Member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.
CONTACT US
Toll-Free: 800-631-1811
Statement Inquiries, Bill Pay & Refunds: 218-631-7498
Insurance Inquiries, Clinic: 218-632-8736
Insurance Inquiries, Hospital (Lab & Radiology): 218-631-7495
Work Comp: 218-632-7120 A-Z
Backup number: 218-632-7125
Insurance referrals: 218-631-5238
Business office hours:
Monday – Friday: 8 a.m. – 4:30 p.m.
Financial Assistance Program
We know that often medical expenses are unexpected and unplanned and may cause financial hardship for your family. If you are having difficulty paying your bill, Astera’s Financial Assistance Program may be an option for you. This program provides services without charge, or at a reduced rate, for patients who have a financial need. Click the link below for the Financial Assistance application form. If you need help completing this form, our Patient Financial Advocates would be happy to assist you. You may stop in for individualized assistance or give us a call at the number below. No patient is refused emergency care or is discouraged from using Emergency Medical Services, regardless of ability to pay.
- Astera Financial Assistance Program (Plain Language Summary) (PDF)
- Astera Financial Assistance Policy (PDF)
- Astera Financial Assistance Application (PDF)
- Billing & Contact Information: 218-631-7498
No Surprises Act
The federal No Surprises Act became effective January 1, 2022. The law is designed to help patients understand health care costs in advance of care and minimize unforeseen, or surprise, medical bills. Learn more at the links below.
