Astera Health’s Patient Financial Services Department is here to provide you with the highest level of service in order to make your experience with us as seamless and anxiety-free as possible.
Single Statement Billing
Keeping track of your bills in the midst of an illness or injury can be a challenge. For your convenience, Astera provides all of its patients with single statement billing. This puts all costs associated with your visits to both the hospital and our clinics on one monthly statement.
If you would like to eliminate paper statements all together, Astera also offers an e-statement option for patients. E-statements allow patients to receive statement notifications via email or their MyChart account where they can view, pay, and print statements online.
Patients without a MyChart account can create one online at TCHC.org, or sign-up with a provider or nurse at your clinic, hospital, or the Emergency Department.
Up-Front Cost Estimates
Did you know that Astera can provide you with up-front cost estimates for procedures before they occur? Not only is this information valuable in helping you make informed decisions, we think it is your absolute right.
Astera’s price estimating tool gives us the ability to provide more accurate and comprehensive procedure price estimates. This tool allows us to educate patients and help them make informed decisions about their care, and limit surprises when they get their bill.
We do our very best to ensure our estimates are as comprehensive as possible, meaning they are inclusive of all related costs. Our estimates include all services billed by Astera, such as professional fees, technical charges, supplies, anesthesia, etc. We can provide price estimates for surgical procedures, clinic visits, lab, and radiology.
Need a way to pay your out-of-pocket medical costs? We understand. The ClearBalance® program is a revolving credit account available to make payments over an extended period of time* for your medical expenses at Astera Health.
Quick and Easy
No application, credit checks, annual fees, or prepayment penalties
Manage your account online, by phone, or through our Patient Experience Center team
Easily add balances from your spouse and dependents
One manageable payment by check, debit/credit card, or HSA/FSA
We combine your bills into a single, easily understood monthly statement.
Keep the family’s medical bills simple – it’s easy to add balances owed by your spouse and dependents.
Have a question about your statement? The ClearBalance multilingual, patient-friendly customer service team is here to serve you.
*A minimum monthly payment will be due each month. However, you may pay the balance in full at any time. Revolving credit accounts are offered by Pathward™ N.A., Member FDIC. ClearBalance is a registered service mark of CSI Financial Services, LLC, which provides certain account servicing functions for the bank.
We know that often medical expenses are unexpected and unplanned and may cause financial hardship for your family. If you are having difficulty paying your bill, Astera’s Uncompensated Care Program may be an option for you. This program provides services without charge, or at a reduced rate, for patients who have a financial need. Click the link below for the Uncompensated Care application form. If you need help completing this form, our Patient Resource Representatives would be happy to assist you. You may stop in for individualized assistance or give us a call at the number below. No patient is refused emergency care or is discouraged from using Emergency Medical Services, regardless of ability to pay.
The federal No Surprises Act became effective January 1, 2022. The law is designed to help patients understand health care costs in advance of care and minimize unforeseen, or surprise, medical bills. Learn more at the links below.