Astera Health respects your privacy and is committed to protecting your personal information. This Website Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, www.asterahealth.org, and associated digital platforms.

This policy applies only to information collected online through Astera Health’s website and digital services. Information collected in the course of providing healthcare services is governed by our separate Notice of Privacy Practices, which describes how we handle protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and Minnesota law.

Information We Collect

A. Personal Information

You may voluntarily provide information such as your:

• Name, email address, phone number, or mailing address
• Information submitted via forms (appointment requests, class registration, newsletters, etc.)
• Feedback, survey responses, or inquiries

We only collect this information when you choose to provide it.

B. Non-Personal and Technical Information

We may automatically collect non-personal information such as:

• IP address and domain name
• Browser type, operating system, and device identifiers
• Pages visited, referring/exit pages, and time spent on our site
• Date, time, and frequency of visits

This information helps us understand how visitors use our site and improve its performance and accessibility.

C. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve functionality and navigation
• Recognize repeat visitors
• Personalize content and measure site usage

Cookies do not contain personally identifiable information. You can disable cookies through your browser settings, but doing so may limit certain site features.

Information Use

 We use collected information to:

• Operate, maintain, and improve our website and digital tools
• Respond to your inquiries or requests
• Communicate updates, programs, or service information
• Monitor and enhance site performance, usability, and security
• Comply with legal obligations

We may use your contact information to send newsletters or marketing materials; you may unsubscribe at any time.

Security

We follow generally accepted industry standards to protect your information:

• Encryption of sensitive data transmitted online (look for “https://” or the lock icon)
• Firewalls, secure servers, and controlled access for stored information
• Restricted employee access on a need-to-know basis
• Secure physical and digital environments

While we maintain reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Tools and Plugin Data Usage

Our website uses a variety of WordPress plugins and third-party tools to enhance functionality, performance, and user experience. Some of these tools may log user data, including IP addresses or browser/device information, to help us monitor site behavior or troubleshoot issues.

These include, but are not limited to:

• Event Tickets and Event Tickets Plus: May log IP addresses when processing RSVPs or ticket submissions, particularly when integrated with analytics or email systems.
• Redirection: May log IP addresses when tracking 404 errors and redirect activity.
• WP Super Cache: May log IPs in cache or debug logs for performance tracking.
• Web Accessibility by accessiBe: This service operates via an external script and may collect visitor data, including IP addresses, as outlined in accessiBe’s privacy policy.

These services are used strictly to enhance site usability and maintain security. Where applicable, data is handled in accordance with our own internal policies and the privacy policies of the respective providers.

Sharing

Astera Health does not sell, rent, or trade your personal information to outside parties for direct marketing purposes.

We may share limited data only when necessary to:

• Comply with legal or regulatory obligations
• Respond to lawful requests or court orders
• Protect the safety, rights, or property of Astera Health or others
• Support legitimate website operations through trusted service providers who are bound by confidentiality and data protection agreements

All vendors handling personal data on our behalf must meet our security and privacy standards.

Links

This website may contain links to other sites. Astera Health is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time to time, we may invite users to participate in surveys or contests. Participation is voluntary.
Information collected may include:

• Contact details (e.g., name, mailing address) to notify winners or deliver prizes
• Demographic information (e.g., ZIP code, age) for research or evaluation purposes

Such information is used only for the stated purpose and not shared externally.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 13 has submitted personal information, we will delete it promptly, unless required by law to retain it.

Minnesota Privacy Notice

Astera Health complies with all applicable state and federal privacy laws, including the Minnesota Health Records Act (Minn. Stat. § 144.291–144.298), which provides additional protections for health information maintained by providers in Minnesota. Any health information collected through our online tools or patient portal is handled in accordance with these laws and our HIPAA Notice of Privacy Practices.

Consent

By using this website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-880-3627 or 218-631-3510, or via mail

Attn: Quality Department
415 Jefferson St. N.
Wadena, MN 56482

Health information accessed through www.asterahealth.org is not intended to be a substitute for professional medical advice, diagnosis, or treatment. We strive to present reliable, up-to-date health information on our website and “Astera Insights” blog. However, this information is not intended for the purpose of diagnosing or prescribing. Please contact your healthcare provider if you have any concerns or questions about specific content that may affect your health. Log in to MyChart to send a secure message to your provider.

CONTACT US

Toll-Free: 800-631-1811

Phone: 218-631-3510